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Customer perception: Why giving with one hand, and taking with the other, is a dangerous strategy.

by Peter Downs | 15 Jul, 2013 | Brand Building, Business Success, Buyer Behavior, Buyer Behaviour, Marketing | 0 comments

Messing with the customer perception of your brand is the quickest way to destroy a business. This case study shows how easily, and innocently it can happen. I love a good coffee. Better still, I love a good coffee in a cafe that oozes that authentic European...

What’s in it for me? – the truth about what makes people buy

by Peter Downs | 29 Oct, 2012 | Buyer Behavior, Buyer Behaviour, Copywriting, Marketing | 0 comments

If there is only one thing you remember about buyer behaviour, and what makes people buy, it’s this; the most important person in anyone’s life is themselves. Whether we like to admit it or not, all of us spend most of our time thinking about ourselves and...

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